All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We will inform as soon as possible of potential delays due to a high volume of orders or postal service problems arise.
For calculated shipping rates: Shipping charges for your order are free subject to minimum order value of €69.00 net of vat.
Orders less than the minimum order are charged at flat rate shipping: We offer €12.00 plus vat flat rate shipping to Ireland and Northern Ireland
In-store pickup
You can skip the shipping fees with free local pickup at Martin Higgins Ltd. For location please Click Here . After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9 am to 5 pm on Monday to Friday. Please have your order confirmation email with you when you come.
We don't offer international shipping to the following at the moment but you are welcome to place an order and have your courier collect it. Please email address details, any shipping labels and any further details to us by clicking here
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Martin Higgins Ltd. t/a queue.ie is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at sales@queue.ie with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes:
Unfortunately due to the size of our products we cannot ship to P.O. boxes. Please choose an alternative delivery address
If you would like to see our full Returns and Refunds Policy please Click Here .
We accept returns up to 30 days after delivery, if the item is unused, unopened, and in its original condition and packaging, and we will refund the full order amount minus the shipping costs for the return and a handling charge.
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@queue.ie with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at sales@queue.ie
You can pay us by the following options:
